Ordering
The majority of our inventory is printed to order. Generally, the lead time on orders is 1 week. However, this can vary, depending on whether we’re experiencing a quiet/busy spell.
If it’s longer than a week, you will see lead times on the shop banner, this is how long we estimate until we get your order in the mail, not for delivery.
To check on your order status, click the My Account page.
To order simply browse the items in the shop, add the items you’d like to purchase to the cart and checkout.
To send your artwork files or additional information relating to your order you visit the File Upload Page.
No, you don’t. You’ll have the option to checkout as a guest or create an account. However, we strongly recommend you do create an account so you can come back and find out what stage your order is at, and whether you need to provide any additional information.
If you don’t want to create an account, adding enquiries@stickemshop.com to your email safe senders list should ensure your email updates arrive.
We recommend you add enquiries@stickemshop.com to your safe sender’s list in your emails, otherwise, we may go into your junk folder.
We have various stages to the ordering status some of which you won’t see, and some you will, below we explain ALL the status you MAY see when ordering with us.
Pending Payment.
- Order received
- No payment details provided or
- Awaiting payment (unpaid).
Processing.
- Payment received
- The stock has been held for you,
- Awaiting action from StickEm.
- Completed/Dispatched.
- Order fulfilled and completed (shipped)
- Requires no further action.
On hold.
- Awaiting Payment.
- The stock has been held for you.
- StickEm should manually confirm your payment was received.
- StickEm requires further information – check your emails.
Cancelled.
- Cancelled by StickEm.
- Cancelled by you, the customer.
- No further action required.
Refunded.
- Refunded by StickEm.
- No further action required.
- Awaiting payment (unpaid).
Failed.
- Payment failed or was declined (unpaid)
- Further action is required by you if we are to fulfil your order.
If you’ve missed something off just send another email on the file upload page with the missing information.
If we spot something is missing we will email you and place your order on hold, It’s important that you complete the request and get it back to us as soon as you can, to prevent any delays with completing your order.
Please note our turn around times rely heavily on customers providing the files in a timely manner. Additional delays may occur if we have to wait for information.
No, we’re not VAT registered and thus cannot charge VAT on our products.
General
We’re located in Heywood, Greater Manchester. If you requite the full postal address please reach out.
You can contact us in the following ways:
- Email: enquiries@stickemshop.com
- Website Chat Box
- Written letter – address available on request.
- I can do a telephone appointment by prior arrangement. Please message me if you would like to book an appointment. (I have to plan them due to my ADHD and anxiety)
Absolutely, contact us requesting access and we’ll get right on it.
Our stationery is proudly printed in our Greater Manchester premises. We do outsource some items which are printed from other small businesses, eg some greeting cards etc however, we will make this clear on the listings.
Products & Services
Honestly, We don’t know. We need more information first. If it’s a small change then it’s highly likely – but if you want a logo sticker thats 100 metres square then no. Message us what you’re after and we’ll try to help.
Contact us to let us know how we can help, and we will let you know if it’s possible.
We value all enquiries as it helps us ensure our customers are happy. If you want it in a particular style/design, we’re sure others have thought it too.
Absolutely, you can purchase that here.
Absolutely, drop us an email and we’ll send you something out.
If you look at the individual listings you’ll see the finishes on offer. It’s generally matt and gloss.
Being kind to the environment is something we strive to achieve. As we send stickers, we do have to ensure they withhold the wet and windy postal system but as we grow and develop, we will invest in more environmentally positive practices. All our stickers are FSC certified.
Our sticker sheet supplier also supports eco charities and eery time we buy the charity benefits eg tree planting etc.
We have reduced the use of cellophane wraps on sticker rolls in favour of a paper band and ditched our plastic tape where possible.
We do still use some non-eco items but we are trying to replace them when they run out.
If it’s a deal breaker for your order, contact us and we’ll see if we can eliminate these packaging options on your orders.
Delivery
We have a very complex calculator that enables our system to quote postage depending on the size of your order and your location.
For the most accurate price, add your items to the basket and add your address for an instant calculation.
We know sometimes tech gremlins appear so if the price seems unusually high, contact us and we’ll get one of the team to manually quote the postage for you.
You can, but this needs prior arrangements BEFORE you place your order and the postage fee will still be charged.
I cannot add a free local collection option as people select it when they’re at the other end of the UK!
We only ship using Royal Mail, however, we close early to spend valuable time with our family.
Our final posting date is the first Monday in December. (keep in mind the turnaround time).
We do keep the website open all year so orders placed after the cut-off will be posted in the new year.
If you place an order AFTER the last week in NOVEMBER you risk your order NOT arriving until the middle of JAN.
Happy Christmas!